Contact
The Halo Works Ltd

+44(0)1276 477445
or email us

Halo Online™

Using Halo Online we can provide cost effective and easy to use customer experience measurement and reporting. Our measurement tool is designed for shared information, this allows you and, if you want, your customers to keep updated on how well the service being delivered is received by service users.

The main benefits are:

  • Easy to set up and simple to use, we provide the research expertise
  • Cost and time effective way of standardising measurement to allow for maximum use of service evaluation throughout the organisation
  • Real time performance data on your delivery of the customer experience
  • Will help to identify and target any future customer service training needs
  • The tool is configured for your use, it is not a vast piece of IT capability requiring an expert to manage it, it is so straightforward operational staff will be comfortable using it from day one
  • No requirement for in-company server time or support 
  • Independent and confidential validation of the service being delivered  
  • Ability to be linked to your back office operational systems to give richer data quality and save the respondent time
  • Real time online data reporting
  • Valuable marketing initiative to help you win new business and retain existing customers

The questions you will focus on how successful your organisation has been at delivering the outcomes you want. When answering these, customers will tell us how well your processes are working and the capabilities of the people implementing these.

To find out more about using Halo Online , please call us on 01276 477445

  • "The tool has provided my company with a unique insight in to how we are viewed"

    Major outsource provider

  • "I couldn't believe the accuracy of results and the amazing insight I got"

    Global airline services business

  • "The 'External' survey should be absolute gold dust to a company"

  • "Halo should be a fundamental part of every company's toolkit"

  • "All results were presented in a very clear and unambiguous way"

  • "The Halo Works team have been fantastic to work with"

  • "The survey challenged my perceptions as to whether we were using the right measures to tell us whether we are doing a good job or not."

    Global consulting business

  • "I am and will continue to, recommending the survey to all my clients and I happily commend it to you, the reader."

    Global customer management and strategic consultancy

  • "The process has made the team stronger as each person can give their opinions anonymously."

  • "We now have a series of action points that we can measure the effectiveness of."

  • "The people at Halo were supportive and tremendously helpful."

  • "Halo is now part of our annual review."

  • "I cannot believe after twenty months, countless issues, consultants, workshops and brainstorms that we have finally solved this problem. Now thanks to the Halo Process we have made huge progress in just four weeks "

    Rydon Group CEO

  • “The Halo Works team hit every deadline, however tight, and the end results and workshop was great fun and we are still using the insights one year on.”

  • “The work The Halo Works did for us was so much better than anything else we have done in the past.”

    Construction Business

  • “If you want an excellent research agency, choose The Halo Works as they are the best there is.”

  • “The Halo Works are the only research company I recommend because they are consistently excellent.”

  • “I have always found The Halo Works to be very enthusiastic and innovative. I would not hesitate in using them again when needed.”

  • “I find them very professional with a good understanding of their and our business.”

    Airline handling business

  • “They are totally reliable and with real integrity. This alongside their excellent techniques makes them very good to have your team.”

  • “They are such a strong part of our team I sometimes forget they don't work for us.”

  • "Research and consultation is used throughout the authority to deliver an excellent service. The Halo Works have helped to make this happen, especially with the professional management of our Citizens' Panel"

    Chichester District Council

  • "We have worked closely with The Halo Works for a number of years and we have found them to be very supportive and professional in their advice and in the many consultation exercises they have helped us with".

    Strategy & Communications Manager- Rushmoor Borough Council

  • "The Halo Works have developed a good relationship with our staff and Councillors and have a sound understanding of the Council, the area and of local issues. These have proved helpful in their analysis, presentation and intepretation of our survey results".

    Rushmoor Borough Council

  • "The journey that we took with The Halo Works taught us a lot about ourselves and enabled us to understand what our customers really need from us"

    Rydon Group - Director of Strategy, Marketing and Communications