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The Halo Works Ltd

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The Process

We have been working with businesses and public sector organisations for more than ten years and we know that almost every one is working as hard as they can, and trying their best, however in some cases this still doesn’t seem to be enough.  We stopped what we were doing and asked “why”?  The result of this self-questioning is The Halo Process™. We realised that organisations that focussed primarily on ‘doing’ things, i.e.; working hard or doing things quickly, were not always the ones who were most successful.  The most successful ones were those who thought about what they were delivering in terms of real benefits to their users and customers and designed their organisations around those needs.

The Halo Process™ is designed to help an organisation analyse the benefits it delivers to its customers and users using a new and unique form of measurement.  It also offers a way of checking whether the people in the organisation want the same things and have shared goals.  This is the organisation’s Halo. We have consistently found that those organisations that have a shared goal or vision are more successful than those who do not.  We call this the ‘alignment’ of the organisation.

The Halo Process™ has been successfully adopted by a wide range of clients from global financial services organisations to smaller specialist suppliers, and in B2B, B2C and in staff studies. Tested by academics and organisations, it is proving to be one of the few new and proven business techniques available that can give a unique insight into how well an organisation is truly performing with answers on how it can become an even better business.

There are three distinct phases to the process, each phase is to a degree independent, but the overall process is linear.

Phase 1 is all about Discovery. What does the Halo of the organisation look like, is it bright or dim, helpful or not? Whether you are deploying Halo tactically to address a specific business issue or stategically across a whole business the result is a unique view of the organisation.

This stage will usually include a series of qualitiative 'assessments' using research based techniques such as focus groups, face to face and telephone interviews with staff and/or key customers followed by an interim reporting and results workshop .  

The next step is to quantify the key findings using our easy to use web enabled research tool, Halo Online, through which organisations can easily discover the strength of their Halo. There are currently two surveys available – one for the organisation’s staff and one for its customers. These can be adopted separately or together to build a complete picture of the shape of an organisation. Using a step-by-step approach and using research-based techniques, respondents will be invited to respond to a series of questions about how they feel about working for or with an organisation.

These results will then be aggregated together and the first step of the Halo Process will be complete. At the end of the research stage, we will be able to provide you with a written report of the main findings, including narrative and ‘dashboard’ indicators, plus a step-by-step plan that will help you facilitate any changes within the organisation. If you have used Halo Online you also get access to our universe data to see how you 'fit' with other organisations in terms of delivering benefits. The outputs from this stage can be used as the basis of a series of workshops delivered to key groups across the organisation. This is what we call the Implementation stage, Phase 2.

After a while we would recommend repeating this process, to help you gauge the impact any changes have had in the organisation, as well as highlight your progress in strengthening the organisation’s Halo. In our experience, this Continuous Measurement (Phase 3) will ensure the organisation continues to be the best it possibly can be, realising tangible benefits for staff, customers and all other stakeholders.

 

  • "The tool has provided my company with a unique insight in to how we are viewed"

    Major outsource provider

  • "I couldn't believe the accuracy of results and the amazing insight I got"

    Global airline services business

  • "The 'External' survey should be absolute gold dust to a company"

  • "Halo should be a fundamental part of every company's toolkit"

  • "All results were presented in a very clear and unambiguous way"

  • "The Halo Works team have been fantastic to work with"

  • "The survey challenged my perceptions as to whether we were using the right measures to tell us whether we are doing a good job or not."

    Global consulting business

  • "I am and will continue to, recommending the survey to all my clients and I happily commend it to you, the reader."

    Global customer management and strategic consultancy

  • "The process has made the team stronger as each person can give their opinions anonymously."

  • "We now have a series of action points that we can measure the effectiveness of."

  • "The people at Halo were supportive and tremendously helpful."

  • "Halo is now part of our annual review."

  • "I cannot believe after twenty months, countless issues, consultants, workshops and brainstorms that we have finally solved this problem. Now thanks to the Halo Process we have made huge progress in just four weeks "

    Rydon Group CEO

  • “The Halo Works team hit every deadline, however tight, and the end results and workshop was great fun and we are still using the insights one year on.”

  • “The work The Halo Works did for us was so much better than anything else we have done in the past.”

    Construction Business

  • “If you want an excellent research agency, choose The Halo Works as they are the best there is.”

  • “The Halo Works are the only research company I recommend because they are consistently excellent.”

  • “I have always found The Halo Works to be very enthusiastic and innovative. I would not hesitate in using them again when needed.”

  • “I find them very professional with a good understanding of their and our business.”

    Airline handling business

  • “They are totally reliable and with real integrity. This alongside their excellent techniques makes them very good to have your team.”

  • “They are such a strong part of our team I sometimes forget they don't work for us.”

  • "Research and consultation is used throughout the authority to deliver an excellent service. The Halo Works have helped to make this happen, especially with the professional management of our Citizens' Panel"

    Chichester District Council

  • "We have worked closely with The Halo Works for a number of years and we have found them to be very supportive and professional in their advice and in the many consultation exercises they have helped us with".

    Strategy & Communications Manager- Rushmoor Borough Council

  • "The Halo Works have developed a good relationship with our staff and Councillors and have a sound understanding of the Council, the area and of local issues. These have proved helpful in their analysis, presentation and intepretation of our survey results".

    Rushmoor Borough Council