Contact
The Halo Works Ltd

+44(0)1276 477445
or email us

Why Halo?

Organisations often lose their way, they fragment on expansion and over time, rather than consolidating. The natural force is for them to become disjointed. This manifests itself in a misalignment in the needs of the organisation, its staff, customers and other stakeholders.

This is partly due to too many of the wrong measurements being applied.  For example an organisation might be measuring the speed which a particular task is being done, when accuracy might be a better measure if additional failures are caused through too much speed, and where speed may not be a key factor for users of that aspect of the service.

People are getting busier and busier in their respective organisations yet gaining real commitment from both staff and customers is getting harder and harder to achieve.  We know from our research that if key measures in an organisation are geared towards “transactions” then this drives them to be busier.  The adage, “what gets measured gets done” is certainly true, and this is good as long as being busier creates a positive result for users and more profit if it is a commercial business.  Measuring transactions makes organisations busier - but measuring benefits makes organisations better. The Halo Process ™ encourages organisations to make themselves better.

Using The Halo Process can identify weaknesses before they become critical, it will also identify the positives allow the organisation to enhance and work with those.

Many of the organisations we work with said they used The Halo Process to help them address a number of key issues. They told us these were:

  • The organisation has lost some key customers and is not acquiring enough new ones
  • Our staff and customer satisfaction levels are remaining static or falling
  • Our existing customers are not spending as much with us as they had in the past
  • Our customer relationships are not as strong as they used to be yet we are spending more on them.
  • Our staff don’t seems as motivated as they could be and it is getting harder to retain our best people.
  • More and more time is being spent focusing on and measuring what our organisation is already doing yet we don’t seem to improving our performance or productivity.
  • We have doubts about whether our measures and targets actually measure success or just reaffirm how busy or not we are.

Using The Halo Process will help you identify ways of changing and improving that will make your organisation easier to do business with. It will also help you create a workplace where people get even more enjoyment from being part of a team.

  • "The tool has provided my company with a unique insight in to how we are viewed"

    Major outsource provider

  • "I couldn't believe the accuracy of results and the amazing insight I got"

    Global airline services business

  • "The 'External' survey should be absolute gold dust to a company"

  • "Halo should be a fundamental part of every company's toolkit"

  • "All results were presented in a very clear and unambiguous way"

  • "The Halo Works team have been fantastic to work with"

  • "The survey challenged my perceptions as to whether we were using the right measures to tell us whether we are doing a good job or not."

    Global consulting business

  • "I am and will continue to, recommending the survey to all my clients and I happily commend it to you, the reader."

    Global customer management and strategic consultancy

  • "The process has made the team stronger as each person can give their opinions anonymously."

  • "We now have a series of action points that we can measure the effectiveness of."

  • "The people at Halo were supportive and tremendously helpful."

  • "Halo is now part of our annual review."

  • "I cannot believe after twenty months, countless issues, consultants, workshops and brainstorms that we have finally solved this problem. Now thanks to the Halo Process we have made huge progress in just four weeks "

    Rydon Group CEO

  • “The Halo Works team hit every deadline, however tight, and the end results and workshop was great fun and we are still using the insights one year on.”

  • “The work The Halo Works did for us was so much better than anything else we have done in the past.”

    Construction Business

  • “If you want an excellent research agency, choose The Halo Works as they are the best there is.”

  • “The Halo Works are the only research company I recommend because they are consistently excellent.”

  • “I have always found The Halo Works to be very enthusiastic and innovative. I would not hesitate in using them again when needed.”

  • “I find them very professional with a good understanding of their and our business.”

    Airline handling business

  • “They are totally reliable and with real integrity. This alongside their excellent techniques makes them very good to have your team.”

  • “They are such a strong part of our team I sometimes forget they don't work for us.”

  • "Research and consultation is used throughout the authority to deliver an excellent service. The Halo Works have helped to make this happen, especially with the professional management of our Citizens' Panel"

    Chichester District Council

  • "We have worked closely with The Halo Works for a number of years and we have found them to be very supportive and professional in their advice and in the many consultation exercises they have helped us with".

    Strategy & Communications Manager- Rushmoor Borough Council

  • "The Halo Works have developed a good relationship with our staff and Councillors and have a sound understanding of the Council, the area and of local issues. These have proved helpful in their analysis, presentation and intepretation of our survey results".

    Rushmoor Borough Council