We specialise in helping service-based organisations. Our simple but effective approach analyses the benefits they deliver to customers and checks whether their people are working towards common goals. We do this in three stages:
|1. We listen and learn about the organisation, its objectives and customers.||
|2. We formulate our findings into a proposal to strengthen the organisation’s relationship with its customers, staff and stakeholders. (We call this its ‘halo’.)||
|3. We work alongside the organisation to implement the agreed plan, using a range of proven tools and techniques to burnish that halo.|
To this we add the insight gleaned from working with some of the world’s biggest groups, many of them now market leaders. This blend of analytical rigour and expertise makes us a safe pair of hands.