Contracting For Highways
This article was published in Surveyor magazine and highlights the results from a major new piece of research jointly carried out by The Halo Works and Merlin Stone visiting Professor at the University of Portsmouth on what influences buyer choice when contracting in local highways. The research involved interviewing the main contractors at a very senior level and a number of local authority clients, again at a senior level. The research concludes that contracting is a far more emotional decision than it would appear and that the bidding process uses up vast amounts of resources for limited returns.
Document: Contracting for Highways
Are you Following or Shaping?
You have heard the hype about sustainability, now read the article which talks about some of the things you will need to think about if you are going to make your organisation 'customer sustaining'.
Is There Life Beyond Measures and Targets?
This article, written by one of the Directors of The Halo Works Ltd, originally appeared in Customer Management publication. It challenges the thinking that having more measures in place makes an organisation better, and argues that many simply stifle innovation and creative thinking. They are also likely to take an organisation away from its main purpose and vision.
Transformation of a Contract
How to Fix a Broken Relationship Between Client and Contractor, the mind-set and actions needed to go from difficult to working together.
Consumer Insight – Introduction
This book, co-written by Alison Bond one of the Directors of The Halo Works Ltd, was published as part of a series of books entitled MRS Research in Practice. This introductory chapter introduces the concept of measuring benefits (Halo measures) rather than transactions, which was the foundation of the thinking behind Halo.
The Bubble Has Burst
This article challenges the view that the current market conditions is all bad news. It is a time for refocusing on your organisation and becoming a better, smarter deliverer of benefits.
Document: The Bubble Has Burst (44 kb)
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