Measurement is a powerful tool for guiding people’s behaviour, which is why an organisation must have the right performance measures in place to achieve its objectives. All organisations go in the direction of their measures, that’s why it is so critical that the measures used are correct and appropriate.
Our approach to performance measurement is straightforward; we look at what is being measured in our clients, assess where those measures have taken the organisation and then facilitate a discussion about whether the current measures are enabling the people and the organisation to work at optimum. If not, we design and execute a new or refined measurement strategy using all the tools our client and we have at our disposal.
At regular intervals we check that the measurement is bringing the success and outcomes our client expects and work with their teams to ensure the measures are achieving at the correct level. Years of experience in performance measurement allow us to see very quickly what is needed and how to re-calibrate the measurement to ensure complete accuracy and successful outcomes for our clients.