The Halo Works

What would be on your Culture Dashboard?

Posted on 8th November 20168th November 2016 by Trevor

A culture dashboard is a trendy name for something any organisation, that is keen to understand the effect their behaviour has on their people and users, should think about implementing. It is straightforward to do and will give insights, which will enable the leadership team to understand why things happen rather than just that they "have". I think there are just three things to measure fo...
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Three Steps to Success

Posted on 17th August 2016 by Trevor

I knew there had to be a very good reason for watching so much of the Olympics and here it is. The top three things gleaned from how Team GB have made their success happen. (more…)
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Making Conversation Work

Posted on 13th April 2016 by Trevor

At Halo we specialise in why people do what they do, which means that for the last twenty five years I have studied the effect on people of hundreds of different scenarios, communication methods and services of every description. Conversations drive how people feel and therefore what they do and I have seen how four different emotions in conversation affects behaviours. These four emotions o...
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How to Make Happiness a Team Sport

Posted on 23rd September 2015 by Trevor

We have never been exponents of the smiley face versions of questionnaires but we are interested in understanding human emotions and with happiness being a primary emotion, we wanted to investigate how to design that in to organisations. We think we know how and it is easier than one might think. (more…)
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How Do You Measure Humility?

Posted on 3rd July 20153rd July 2015 by Trevor

Whenever I interview really senior people in large organisations I am generally struck by their humility. Indeed the more successful the individual generally the more humility they will have, but how could those behaviours be emulated by everyone? (more…)
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Chasing, Pacing, Leading – You Choose

Posted on 15th May 201513th June 2015 by Craig

Our work is really all about people. We specialise in people because they are the ones who make stuff work or not. There is plenty of material about leadership, all good, but this might not the best position for every person. So this piece is about all of the three positions mentioned in the title. (more…)
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Satisfaction, does it really matter?

Posted on 10th April 201513th June 2015 by Craig

Twelve years ago this year, I hung up my customer satisfaction boots and set out to find out the answer to what actually made a difference for customers. I wanted to see if I could find something which would help businesses make better profits and for those not in the profit sector, operate more efficiently. (more…)
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Let The Good Guys Run Their Race

Posted on 18th March 20153rd July 2015 by Craig

I have been investigating services for a very long time and there is something which always prevails, which when you know and truly believe it, you can use to your advantage. That is that good beats bad every time, so why is service often poor? If you have just got off the phone from a call centre or left a service provider feeling annoyed, you might think this cannot be right, the default...
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The Three Key Questions to ask Customers

Posted on 20th February 201513th June 2015 by Craig

What would it feel like to know what those around us think and feel? We probably wouldn't like everything we found out but would it mean that longer term we could afford to be more honest about our own short comings and get something done about them? (more…)
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