In my world data rocks. Understanding what people are thinking and using that insight to make better decisions is my life's work.
So, this short piece is about how to get the right data and use it well. (more…)
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Making Work Work
To kick off a new decade we asked our youngest team member to write about what he thinks is needed for work to be meaningful and worthwhile for his generation. So this is written by Peter Millard, who is 19 and studying History at UCL and provides IT, social media and linguistic skills to Halo.
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Twenty Five Years
Running a research business has allowed us to be given privileged access inside numerous organisations to look at how they work, where they can improve and to see what really works.
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How to make 2019 work for you
Being a researcher gives privileged access to thinking, ideas and wisdom which each year we piece together to suggest the trends for the coming year. In the last year we have seen some scrappy business and public decisions overshadow the extremely good work being done and 2019 is the year where this good work needs to shine.
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Focus on the Why and the How will take care of itself
I remember when we were starting twenty five years ago, what is now Halo, we spent forever working out how we were going to do things, but very little thinking about why we were giving up our jobs to start out on our own.
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Measure For Success
I remember a conversation I had with a senior manager in the company I was working at in the early 1990’s who was clear that as we had the word ‘service’ in our department title, we were the only people in the business who should be talking to customers. How someone can separate their role and the work they do from delivering service may be difficult to comprehend nowadays, but have these vie...
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Measuring the Corporate Genome
I regularly run workshops around designing, refining and understanding measures. Through these, I meet organisations which encompass the whole spectrum; ranging from those which are strongly values led, they tend to drive a positive culture, to organisations that are more scattered, trying to meet numerous targets, often with variable success. These differences demonstrate how vital it i...
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Trust and Confidence, the Rest is all Detail
When we thought customer satisfaction or net promoter (likelihood to recommend) were the most important scores, life was simple, and often this was all that is asked. However, we have found that neither of these measures actually drives better service or greater profit or efficiency. We know it is trust and confidence which do, so how do we measure these?
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Top Trends for 2017
Last year, saw a backlash against establishment in two key elections. Looking at the findings we have had over the last couple of years this was not surprising but how is this feeling likely to play out in the next few years?
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What would be on your Culture Dashboard?
A culture dashboard is a trendy name for something any organisation, that is keen to understand the effect their behaviour has on their people and users, should think about implementing. It is straightforward to do and will give insights, which will enable the leadership team to understand why things happen rather than just that they "have".
I think there are just three things to measure fo...
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