Being a researcher gives privileged access to thinking, ideas and wisdom which each year we piece together to suggest the trends for the coming year. In the last year we have seen some scrappy business and public decisions overshadow the extremely good work being done and 2019 is the year where this good work needs to shine.
I regularly run workshops around designing, refining and understanding measures. Through these, I meet organisations which encompass the whole spectrum; ranging from those which are strongly values led, they tend to drive a positive culture, to organisations that are more scattered, trying to meet numerous targets, often with variable success. These differences demonstrate how vital it is that an organisation’s measures are right.
There are two clear equations at play when aligning measures and culture, but it doesn’t matter where an organisation starts from; it’s still straightforward to get to the best end result. Continue reading
We have never been exponents of the smiley face versions of questionnaires but we are interested in understanding human emotions and with happiness being a primary emotion, we wanted to investigate how to design that in to organisations. We think we know how and it is easier than one might think.
Our work is really all about people. We specialise in people because they are the ones who make stuff work or not. There is plenty of material about leadership, all good, but this might not the best position for every person. So this piece is about all of the three positions mentioned in the title.
Twelve years ago this year, I hung up my customer satisfaction boots and set out to find out the answer to what actually made a difference for customers. I wanted to see if I could find something which would help businesses make better profits and for those not in the profit sector, operate more efficiently.